|shipping,Refunds|
&
Returns
policy
Shipping policy
In this section, you will find all the information you need regarding shipping and delivery. If you feel that some questions have not been clarified, contact our customer support @ support@glamorate.com
Shipping to billing Address
When it comes to shipping, the billing address provided during your checkout period will be used as the receiving address of the item/s purchased. 
If you want it sent somewhere else, no worries! Just click on the 'ship to a different address' option and fill in the details. Shipping takes about 3–5 days. When an order has been made, you will be notified to let you know we're on it! 
While we aim to get your products to you within the specified time, sometimes they might surprise you by arriving earlier than expected!
You'll get an email or a WhatsApp message to keep you in the loop about your delivery progress.
By any chance, your product hasn't made its way to you within the specified time, don't worry! Reach out to our support team via email at complaints@glamorate.com or WhatsApp at (+27) 645 387 913. We'll promptly attend to the matter, we are here to make things right and ensure you have a delightful shopping experience!
NB: Some carriers have limitations around shipping to certain addresses. If one of your addresses falls into this group, we will notify you in time and communicate to you another delivery option or method
Domestic Shipping Rate (South Africa)
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Kindly note that Glamorate is currently in its initial rollout phase, so our services are exclusively available to customers shopping from South Africa. As we progress through other phases of the rollouts, we'll be expanding to include more neighbouring countries, such as Botswana, Namibia, Zimbabwe, Lesotho, and Mozambique. Stay tuned for updates
in Store pick Up
You can skip the shipping fees with free local pickup at (20 Anderson Marshalltown Avenue, Johannesburg). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2 to 3 business days. We will send you an email when your order is ready, along with instructions for pickup.
Our in-store pickup hours are 9 a.m.–5 p.m., Monday–Sunday. Please have your order confirmation email with you when you come.
How do i check the status of my order
When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within a maximum of 5 days of receiving your shipping confirmation email, please contact us at (complaints@glamorate.com) or via WhatsApp (+27) 645 387 913 with your name and order number, and we will happily look into it for you.
Payment Gateway
exchanges
We want you to love your Glamorate purchase, and we're here to make things right! We only replace items if they are defective, damaged, or if there's an issue with the size. Please note an individual is only allowed one Free exchange which is paid for by Glamorate. If a client wishes to exchange a purchased good for a second time, shipping costs for returning your item will unfortunately be accounted for by you.
If you find yourself in need of an exchange, here's what to do:
Defective, Damaged, or Wrong Size:
We'll gladly exchange your item if it's defective, damaged upon arrival, or if the size isn't right fit.
Initiating an Exchange:
• Drop us an email at delivery@glamorate.com in correspondence with the communication you received regarding your delivery with details of the issue, including the reference number and our dedicated support team will assist you promptly.
• Alternatively, reach out to our Whatsapp Chat at +27 64 538 7913 for a quick and convenient resolution.
Please note that exchanges are subject to product availability. If the same item is unavailable, we'll work with you to find a suitable replacement or provide a store credit. Our goal is to ensure you're delighted with your Glamorate experience!
Refunds & Returns
We sincerely appreciate your choice to shop with us, and we want to ensure you have a positive experience. Our refund and returns policy extends to 48 hours after the receipt of your package. However, should 48 hours have elapsed since your purchase, we regret that we won't be able to offer a full refund or exchange.
To qualify for a return, we kindly ask that your item remains unused and in the same pristine condition as when you received it. It should also be accompanied by its original packaging. Please note that certain items fall outside the scope of our return policy. This includes perishable goods such as flowers, as well as non-returnable items like news fliers or magazines. Additionally, we cannot accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refunds are granted:
- Clothing Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
refund process:
Upon receiving your returned item, we want to keep you informed every step of the way. You will receive an email notifying you that we have safely received your return. Following a careful assessment of the product, we will promptly communicate the approval or rejection of your refund.
This process typically proceeds smoothly, especially if the product remains unused and is returned with its original packaging, free from any visible signs of damage.
If your refund is approved, we will diligently process it, and you can expect a credit to be automatically applied to your credit card or original method of payment within 3 to 4 days.
Your satisfaction is our priority, and we appreciate your understanding as we work to ensure a fair and efficient refund process. Should you have any questions or concerns, please feel free to reach out to our dedicated support team. Thank you for entrusting us with your shopping experience!
Late or missing refunds
If you have not yet received your refund, please begin by reaching out to our support team to confirm the dispatch date of the refund made by Glamorate. Typically, after a refund has been processed, it may take 7 to 10 business days for it to reflect in your account.
If the issue persists beyond this timeframe, we recommend contacting your bank to address the matter. Please note that there may be some processing time required before the refund appears in your account.
If you have followed these steps and still have not received your refund, please don’t hesitate to contact us at {support@glamorate.com}.
Notice: For Items on sale
Only regular priced items may be refunded. Sale items cannot be refunded. However they are not exempt from any exchanges if the size received was incorrect.
Gifting Policy:
If the item was designated as a gift during purchase and was shipped directly to you, you will receive store credit equivalent to the value of your return. Upon receipt of the returned item, a gift certificate will be issued to you.
If the item was not specified as a gift during purchase, or if the gift giver arranged for the order to be shipped to themselves to present to you later, any refunds will be issued to the original gift giver, and they will be notified of the return.”